Refund policy

We want your pet to actually use and enjoy what you ordered. If something goes wrong with your order, contact us and we’ll help.

Damaged, wrong, or missing items

If your order arrives damaged, incomplete, or isn’t what you ordered, tell us and we’ll either send a replacement or refund you — your choice.

How to contact us

Use our contact form or call (512) 660-7020 with your order number. A photo helps for damaged or wrong items. We reply within one business day.

Orders that haven’t shipped yet

Contact us as soon as you can. If fulfillment hasn’t started, we’ll cancel and refund in full. Once your order is with the carrier we can’t stop it — reach out when it arrives if there’s a problem.

Delivery timing

Orders ship from our overseas supplier and typically arrive in 7–20 days. A delay inside that window isn’t a defect. If your order still hasn’t arrived 30 days after it shipped, contact us and we’ll refund or reship.

Limits

We may decline repeated claims on the same order or where there is clear evidence of abuse. Approved refunds are returned to your original payment method; your bank may take several business days to post the credit after we issue it.